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General Terms & Conditions

  1. Definitions

    In this document the following words shall have the following meanings:

    1. "Buyer" means the organisation or person who buys Goods
    2. "Goods" means the articles to be supplied to the Buyer by the Seller;
    3. "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
    4. "Seller" means PME Cake HK Limited, 7th Floor, Cheung Hing Industrial Building, 23 Tai Yip Street, Kwun Tong, Hong Kong.
  2. General

    1. All goods are supplied incoterms Ex-works (EXW).
    2. The right is reserve to withdraw any items without notice.
    3. These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.
    4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
  3. Price and Payment

    1. The price shall be the Trade Price less agreed discount, unless otherwise agreed in writing between the parties. The price is exclusive of VAT or any other applicable costs.
    2. The Seller reserves the right to increase prices in accordance with increases in costs of materials that have occurred at the suppliers of the Seller or circumstances outside the Seller's control.
    3. Credit terms may be offered subject to satisfactory credit vetting of the Buyer by the Seller. The offer of credit will be at the sole discretion of the Seller.
    4. Where credit is offered payment of the price and VAT and any other applicable costs shall be due within 30 days of the date of the invoice supplied by the Seller, unless otherwise agreed in writing. In cases where credit is not offered payment will be required before release of goods by the Seller.
      1. Proforma invoices will need to be settled or confirmed within 7 days from date of issue. Failure to do so could result in the order being cancelled and a 15% handling charge being applied to the account.
    5. The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 3 per cent per annum above the base rate of Barclays Bank.
    6. If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:
      1. require payment in advance of delivery in relation to any Goods not previously delivered;
      2. refuse to make delivery of any undelivered Goods without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery.
    7. All credit card payment is subject to a fixed charge of 2.5% per transaction. Buyer forfeits eligibility to a settlement discount when paying by credit card.
  4. Description

    Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

  5. Sample

    Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is representative in nature and the bulk of the order may differ slightly as a result of the manufacturing process.

  6. Delivery

    1. Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on, or as close as possible to the date required by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
    2. If the Seller is unable to deliver the Goods because of actions or circumstances under the control of the Buyer, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage.
    3. Any damages, shortages, over deliveries and duplicated orders should be reported to the Seller within 14 days of signed receipt to enable replacement or refund.
    4. Shipping to HK addresses is HKD 50.
    5. International shipping is HKD 100.
    6. Countries we ship to: HK, India, Indonesia, Pakistan, Bangladesh, Japan, Philippines, Vietnam, Thailand, South Korea, Myanmar, Afghanistan, Malaysia, Australia, Neap, Taiwan, Sri Lanka, Cambodia, NZ, Papua New Guinea, Laos, Mongolia, Timor-Leste.
    7. Delivery will normally be between 3 to 7 working days. However, this can be extended up to 10 working days during peak seasons.
  7. RISK

    Risk in the Goods shall pass to the Buyer upon receipt of the goods. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.

  8. TITLE

    Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.


    1. All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply.
      1. Any returns must be authorised by a representative of the Seller before any credit will be given.
      2. Returns reference number must be obtained from Customer Service Department of the Seller before returning the goods and must be quoted on all documents. Returns will be refused without a valid reference number.
      3. Goods must be returned within 14 days of receiving a returns reference number.
      4. Where the Seller agrees to accept the return of goods that are not damaged the Buyer will be responsible for the cost of carriage and will ensure that they are carefully packaged to avoid any damage in transit. The Seller will not be obliged to accept any goods that are damaged in any way. The Seller will only accept returns that appear in the Sellers current Publication List.
      5. Credit of amounts due or paid in will only be given for goods that are in saleable condition.
    2. Returns of edible goods are not accepted for food safe and hygiene reasons. However, each case will be judged on its own merit especially in the case of manufacturing/product issues. If the return is related to Goods damaged in transit, proof will need to be obtained; e.g. agent verification or photographic evidence.
    3. Returns will not be accepted under any circumstances for special ordered items.
    4. Claims for non-delivery of complete orders will not be allowed unless Customer Service Department of the Seller has been notified within 21 days from the day the order was placed for UK Buyers and 35 days for International Buyers.
    5. Customer error: If the buyer makes an error in placing an order which causes incorrect or duplicate shipments, KPME Ltd will allow return of the excess merchandise. The seller reserves the right to deduct 25% handling charge and this will be deducted from the buyer's credit note. The buyer shall pay for all postage charges. No collect shipments will be accepted.

    1. The Seller shall not be liable for any all loss or damage suffered by the Buyer in excess of the contract price.
    2. Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller's negligence or that of its employees or agents.

    All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.


    The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.


    Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.


    The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller.

  15. WAIVER

    The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


    If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


    This Agreement shall be governed by, and construed in accordance with the laws of Hong Kong.